Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time!
What a book by Susan Scott! If you haven't read it yet, put it on your holiday 'must read' list. It gives strategies and processes for tackling tough conversations and her website is also very useful. This quote above (and there are many many more) are from her book. Once you've read it, feel free to add your comments and reflections about the book and more importantly, how you might use some of the strategies. Enjoy.
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